Terms and Conditions
Effective Date: 3 July 2026
Welcome to Qhakaza Clear Skin Care. These Terms and Conditions govern your access to and use of our website and services. By accessing or using this website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, please do not use our website.
1. About Us
Qhakaza Clear Skin Care is an online retailer offering skincare products through our eCommerce website.
Our website is designed to provide customers with a safe, secure, and convenient shopping experience.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use this website only for lawful purposes.
3. Customer Accounts
Creating an account allows you to enjoy additional features, including:
- Faster checkout
- Order tracking
- Saved delivery addresses
- Order history
- Wishlist functionality
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
4. Products
We make every effort to ensure that all product descriptions, prices, images, and availability are accurate.
However:
- Product colours may vary depending on your device or monitor.
- Packaging may differ slightly from images displayed on the website.
- We reserve the right to correct pricing or description errors without prior notice.
5. Pricing
- All prices are displayed in South African Rand (ZAR).
- Prices may change without prior notice.
- Promotional pricing applies only during the advertised promotional period.
6. Orders
Placing an order does not automatically mean your order has been accepted.
We reserve the right to:
- Accept or decline any order.
- Cancel orders suspected of fraud.
- Limit product quantities.
- Refuse service where necessary.
Should an order not be fulfilled, we will notify you promptly.
7. Payments
Payments are processed securely through trusted third-party payment providers.
Accepted payment methods may include:
- Debit Cards
- Credit Cards
- Electronic Funds Transfer (EFT)
- Other supported online payment methods
We do not store your debit or credit card information on our servers.
8. Shipping & Delivery
We deliver throughout South Africa using trusted courier partners.
Delivery times may vary depending on:
- Your delivery location
- Courier schedules
- Public holidays
- Weather conditions
Delivery charges, where applicable, will be displayed during checkout.
9. Order Tracking
Once your order has been dispatched, tracking details may be sent via email, SMS, or WhatsApp.
10. Returns & Refunds
If you receive an incorrect, damaged, or defective product, please contact us within 7 days of receiving your order.
Returned products should:
- Be unused (unless defective).
- Be returned in their original packaging.
- Include proof of purchase.
Refunds or replacements will be processed in accordance with the Consumer Protection Act of South Africa.
Due to hygiene reasons, opened skincare products cannot be returned unless they are defective or supplied incorrectly.
11. Product Usage
Our skincare products are intended for cosmetic use only.
Customers should:
- Read product instructions carefully.
- Perform a patch test before first use.
- Discontinue use if irritation occurs.
- Consult a healthcare professional or dermatologist if unsure.
Individual results may vary. We do not guarantee specific skincare outcomes.
12. Promotions & Discount Codes
- Promotions cannot be exchanged for cash.
- Discounts cannot be combined unless stated otherwise.
- Expired coupons cannot be reinstated.
- Promotions may be withdrawn without prior notice.
13. Intellectual Property
All content on this website, including logos, graphics, images, product descriptions, text, and website design, is the property of Qhakaza Clear Skin Care unless otherwise stated.
No content may be copied, reproduced, distributed, or used without our written permission.
14. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or viruses.
- Interfere with website functionality.
- Copy website content without permission.
- Use automated software to scrape website data.
15. Limitation of Liability
To the fullest extent permitted by law, Qhakaza Clear Skin Care shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
Our total liability shall not exceed the value of the purchased products.
16. Website Availability
We strive to keep our website available at all times but cannot guarantee uninterrupted service.
We reserve the right to perform maintenance, updates, or temporarily suspend website access without prior notice.
17. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and process your personal information.
18. Third-Party Services
Our website may integrate with third-party services such as:
- Payment gateways
- Courier companies
- Google Maps
- Social media platforms
We are not responsible for the privacy policies or practices of third-party services.
19. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes become effective immediately upon publication on this website.
20. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.
21. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through our Contact page or our official customer support channels.
Thank you for choosing Qhakaza Clear Skin Care.