Privacy Policy

Effective Date: 3 July 2026

At Qhakaza Clear Skin Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who we are

Our website address is: qhakazaclearskincare.co.za

Qhakaza Clear Skin Care is an online skincare retailer offering quality skincare products through our secure eCommerce platform.

Information We Collect

We may collect the following personal information when you use our website:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Delivery Address
  • Order History
  • Payment Information (processed securely through our payment gateway)
  • IP Address
  • Browser Information
  • Device Information

This information helps us process your orders, improve our services, and provide customer support.

Comments

When visitors leave comments on our website, we collect the information provided in the comment form, including the visitor’s IP address and browser information to help detect spam and maintain website security.

Media

If you upload images to our website (for example, product reviews or testimonials), we recommend removing embedded location data (EXIF GPS) before uploading.

Visitors may be able to download and extract location information from uploaded images.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

  • Remember your login details
  • Save your shopping cart
  • Remember your preferences
  • Improve website functionality
  • Measure website performance
  • Personalize your shopping experience

If you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience. These cookies may remain for up to one year.

When you log into your account, temporary cookies may be used to verify browser compatibility. Login cookies typically last two days, while display preference cookies may last up to one year.

Selecting “Remember Me” allows your login session to remain active for up to two weeks.

You can disable cookies through your browser settings, although some website features may not function correctly

Online Orders & Payments

When you place an order through our website, we collect the information necessary to:

  • Process your order
  • Confirm payment
  • Arrange delivery
  • Provide customer support
  • Send order updates

We do not store your debit or credit card details on our servers.

Payments are processed securely through our trusted payment gateway using industry-standard encryption.

Customer Accounts

When you register for an account, we store your account information to allow you to:

  • View your order history
  • Manage your delivery addresses
  • Update your profile information
  • Save your wishlist
  • Enjoy faster checkout

You may update or delete your account information at any time, subject to legal record-keeping requirements.

Embedded content from other websites

Pages on our website may include embedded content such as:

  • Videos
  • Images
  • Social media posts
  • Maps

Embedded content behaves exactly as if you visited the third-party website directly.

These external websites may collect information about you, use cookies, and monitor your interaction with their content.

We encourage you to review their respective Privacy Policies.

Marketing Communications

With your permission, we may send you:

  • Special offers
  • Promotions
  • Product launches
  • Newsletters
  • Skincare tips

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Who we share your data with

We only share your information when necessary to provide our services.

This may include:

  • Secure payment providers
  • Courier and delivery companies
  • Website hosting providers
  • Email service providers
  • Website security and spam detection services

If you request a password reset, your IP address may be included in the reset email for security purposes.

We never sell your personal information to third parties.

How long we retain your data

We retain your personal information only for as long as necessary to:

  • Process your orders
  • Meet legal obligations
  • Resolve disputes
  • Improve customer service

Comments and their associated metadata may be retained indefinitely to help recognize and approve future comments automatically.

Registered users may view, edit, or delete their personal information at any time, except for their username. Website administrators may also access this information for administrative purposes.

What rights you have over your data

Depending on applicable law, including the Protection of Personal Information Act (POPIA), you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your information
  • Request deletion of your personal information
  • Request a copy of your stored information
  • Withdraw consent for marketing communications

Some information may be retained where required by law or for security and fraud prevention.

Website Security

We take appropriate technical and organizational measures to protect your information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Some service providers may process your information outside South Africa where necessary to provide secure and reliable services.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the Privacy Policy of every website they visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be published on this page together with the updated revision date.

Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our website’s Contact Page or our official customer support channels.